SEO report of customerservicekeynote.com

Customer Service Experts and Customer Service Training in Michigan ...

www.customerservicekeynote.com/

Customer service experts in Michigan provide customer service training and skills for all business. Marilyn Suttle and Lori Jo Vest are customer service ...

   

 Tasks

  • Make the site mobile device friendly.
  • Select one version of your site as main and make a redirect from other versions to that one.
  • Avoid using deprecated HTML tags.
  • Try to make your site load faster.

 SEO

URL

Domain : www.customerservicekeynote.com/

Character length : 31

Title
Customer Service Experts and Customer Service Training in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
Description
Customer service experts in Michigan provide customer service training and skills for all business. Marilyn Suttle and Lori Jo Vest are customer service trainers, authors, keynote speakers and customer service experts providing customer service skills training. Their book Who's Your Gladys, is a customer service book that provides advice and tips on exceptional quality customer service and company loyalty. Exceptional customer service makes a difference, Customer service is the new sales.
Keywords (meta keywords)
Good! The website does not use “meta keywords”.
Open Graph Protocol

Error! The website does not use the OG (Open Graph) protocol.

Dublin Core
Dublin Core is not used
Underscores in the URLs
Good! No underscore (_) found in the URLs.
Search engine friendly URLs
Good! The website uses SEO friendly URLs.
Checking the robots.txt file
There is robots.txt file.
https://customerservicekeynote.com/robots.txt
User-agentDisallowed for the search engines
*
  • /cgi-bin/
  • /contact_form/
  • /css/
  • /images/
  • /js/
  • /machform/
  • /pods/
  • /promos/
  • /mobile/
  • /channel.html
  • /ad_contact.html
  • /no-link.html
  • /book/
yahoo-mmcrawler
  • All subpages are denied to crawl
asterias
  • All subpages are denied to crawl
yahoo-blogs/v3.9
  • All subpages are denied to crawl


 Social

Social Engagement

No info found.

 Content

Doctype
XHTML 1.0 Transitional
Encoding
Perfect! The character encoding is set: UTF-8.
Language
We have found the language localisation: ”en”.
Title
Customer Service Experts and Customer Service Training in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest

Character length : 128

Improve! The website address (title) should be between 10 and 70 characters in length.
Text / HTML ratio
Ratio : 5%

Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.
Headings
H1H2H3H4H5H6
030000
Heading structure in the source code
  • <H2> Welcome to Who's Your Gladys?
  • <H2> who's your gladys?
  • <H2> Get Our FREE white paper!
Word cloud
  • gladys5
  • customers5
  • how2
  • free2
  • customer2
  • service2
  • all2
  • into2
  • articles2
  • blog2
  • videos2
  • business2
Keyword matrix
wordtitledescriptionsheading
gladys
customers
how
free
customer
service
404 Page
The website has a 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.
Images
We found 25 images on this web page.

Good! Every image has an alternative text attributes set on this website.

 Readability

Flesch–Kincaid Grade Level
5.10
Flesch Reading Ease
67.90
Coleman Liau Index
12.00
Automated Readability Index (ARI)
4.50
Dale–Chall Readability
5.70
SMOG Index
8.60
Spache Readibility
5.00
Number of letters
912
Number of words
184
Number of sentences
36
Average words per sentences
5
Number of syllables
291
Syllables in words
300
Average syllables in words
1.58
Number of words in first three syllables
31
Percentage of word / syllables
16.85
Words not in Dale-Chall easy-word list
64
Words not in Spache easy-word list
65

 Technologies

Mobile optimization
Error! This website is not optimized for mobile devices... It is optimized for devices which have at least 970px wide display!
Deprecated HTML elements
Error! Deprecated HTML tags are used on this webpage. You should improve your website.
Deprecated HTML tagsOccurrences
<font>1
Redirection (www / not www)
Error! The web address is accessible with and without www!
Deprecated HTML elements
Error! Deprecated HTML tags are used on this webpage. You should improve your website.
Deprecated HTML tagsOccurrences
<font>1
Printability
Suggestion! Unfortunately, no printer-friendly CSS found.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.

 Speed test

Server response time
The server response time is fast enough.
Loading time
6,767 ms
Table layout
Good! No nested tables found.
Render blocking resources
Good! No render blocking elements found!

 Speed test – Javascript

Javascript
Error! Too many javascript files found which slows down the page load on the website.
  • http://www.customerservicekeynote.com/js/cufon-yui.js
  • http://www.customerservicekeynote.com/js/PT_Sans.js
  • http://www.customerservicekeynote.com/js/jquery-1.4.2.min.js
  • http://www.customerservicekeynote.com/js/jquery-ui-1.5.3.min.js
  • http://www.customerservicekeynote.com/js/custom.js
  • http://www.customerservicekeynote.com/js/menusm.js
  • http://www.customerservicekeynote.com/js/jquery.prettyPhoto.js
File size of all javascript files combined
0.00
Javascript minifying
Great! The Javascript files are minified.

 Speed test – CSS

CSS
Good! Just a few CSS files are used on this website.
  • http://www.customerservicekeynote.com/css/style.css
  • http://www.customerservicekeynote.com/css/menusm.css
  • http://www.customerservicekeynote.com/css/pagenavi-css.css
  • http://www.customerservicekeynote.com/css/prettyPhoto.css
File size of all css files combined
0.00
CSS minifying
Great! The CSS elements are minified.

 Speed test – Compression

Uncompressed size of the of the HTML
0.00
Gzip compression
Your site uses compression.

 Speed test – Browser cache

Browser cache
The browser cache is set correctly for all elements.

 Speed test – Images

File size of all images combined
0.00
Image optimisation
All images are optimized.

 Links

We found a total of 32 different links.
Internal links: 6
External links: 26

External links:

Link text (anchor) Link strength
Buy Your Copy
Speaking & Workshops
Reviews
Videos
Podcasts
PressKit
Articles on the Web
Free Use Articles
Blog
Store
http://www.whosyourgladys.com
Home
About Us
Contact Us
http://www.facebook.com/whosyourgladys
http://www.twitter.com/marilynsuttle
http://www.linkedin.com/in/lorijovest
http://www.youtube.com/whosyourgladys
http://whosyourgladys.com/blog/?feed=rss2
http://www.whosyourgladys.tv
read more on our blog
http://youtu.be/kNDz_zmlmoQ
Advertisment Space Available - Contact Us.
Who's Your Gladys?
http://statcounter.com
http://statcounter.com/free-web-stats

Internal links:

Link text (anchor) Link strength
Media
How is it that some businesses turn her into one of their most loyal, utterly pleased customers?
Filled with inspiring real-life case studies, it reveals how companies can avoid creating difficult customers
Learn what to put into action to calm upset customers and manage challenging situations
To succeed in today's business climate,it's crucial to maintain a strong staff of well-trained employees.
watch more videos

 Website security

IP
198.1.64.127
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Good! We have not found any unencrypted email addresses.

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 Icons

Favicon
Good! The website uses favicon.

 Typos

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